Since 2006, Custom Benefits Solutions has helped in crafting the best benefit packages for employees. 


Our Mission

We operate using three core beliefs - Trust, Transparency, and Technology. What does that mean to us? 


When you have a trusted advisor, you lean on them a lot.  But are they preparing you for your organization’s future?  How would you describe your organization in 5 years, 10 years or longer?  We work strategically together with our clients to build this productive trust, help them chart their course, and stay on track for now and for the future. 


Do you know what your broker is earning from your benefits package?  More importantly, how is your
broker reinvesting that revenue into your benefits programs?  Here at Custom Benefits Solutions, we wholly disclose what we earn from our partnership and how that comes back to you…our client.


How can you decode the secrets of your health plan and custom design wellness programs that tackle your cost drivers?  Do your employees have someone they can talk to about their health challenges?  Custom Benefits Solutions can bring solutions to your workforce that guide them to make healthier choices in their everyday lives while being sensitive to each individual employee’s place in their healthcare journey.

Find out for yourself

Cristy Gupton

Founder & President

Gupton, a 3rd generation insurance expert, started Custom Benefits Solutions in 2006. Custom Benefits Solutions still runs strong after 10 years, operating under 3 core focuses- Trust, Transparency, and Technology.

Using smart strategies to make every plan in an employer's benefit package function at a higher level, having strong relationships with the best insurance companies and never being satisfied with "good enough" has kept Gupton walking down the right path, side-by-side with her employer clients.

Full Bio


  • B.S. University of North Carolina at Chapel Hill
  • Certified Employee Wellness Coach
  • Member of the National Association of Health Underwriters
  • NAHU Leading Producer's Round Table Soaring Eagle Award
  • Registered Dietitian

Meet The EnroLlment Team

Ruth Ann Suttle, Custom Benefits Solutions' Lead Enrollment Specialist

Ruth Ann Suttle

Lead Enrollment Specialist

Ruth Ann retired from a career in Human Resources and served the citizens of Burke County, NC as a Burke County Commissioner for 8 years.  A recipient of the Order of the Long Leaf Pine, the highest civilian honor awarded to a NC citizen who exemplifies what it means to serve others.  She manages our enrollment team and ensures they are highly trained and ready to help our client’s employees by delivering world class service during their open enrollments.  Ruth Ann has many interests but her favorite is spending time with Wade, her witty grandson.  Ruth Ann is married to John Suttle who is retired and daily marks off his “honey do” list with a smile.

Keith Conley, Custom Benefits Solutions' Enrollment Specialist

Keith Conley

Enrollment Specialist

Keith began his successful career in employee benefits in 2014 after serving as Director of Financial Aid at Western Piedmont Community College in Morganton, NC.  Keith enjoys getting to know employees on a personal level in order to assist them in choosing benefit plans that best fit their needs.  Keith is an active member of New Day Christian Church in Morganton.  Keith is married to Sondra and has two daughters.  He enjoys reading, cycling and spending time with family.


Melodie McDaniel

Enrollment Specialist

Melodie has been an enrollment specialist for 22 years and loves helping people.  She takes pride in serving employees year after year and seeing how their families change and grow.  Melodie is very active in her community, serving on the board of a local nonprofit that provides meals to the elderly, presents to kids at Christmas as well as serving veterans and others in need.  She has raised two children; a son who is also in the benefits industry and a daughter who is a junior in college.

Tony Woodfin, Custom Benefits Solutions' Enrollment Specialist

Tony Woodfin

Enrollment Specialist

Tony is an enrollment specialist who has worked with employees and employers for the last 27 years.  Keeping the modern family up to speed with their benefits needs is his passion.  Married to Karen, his wife of 35 years, they’ve raised their children and now have 7 cute grandchildren and live in Matthews, NC.  His hobbies include being a musician and running.  He and Karen love camping and traveling.


Eric Garrett

Enrollment Specialist

With 19 years of experience, Eric enjoys helping employees understand their benefits and assists them with making open enrollment decisions.  Since each family is unique, he tailors specific information for their needs and helps each employee navigate through benefits choices during open enrollment.  With both public and private sector experience, the constantly changing marketplace and its affect on employees is a challenge Eric is ready for.  Eric is married and has 4 children who keep him very busy but being a Godly man is of utmost importance.