Yikes! At Custom Benefits Solutions, one of the most valuable services we provide is our monthly service visits. Our clients have a standing date/time of every month (usually coordinated around the new hire orientation date) where we make ourselves available to work with employees on a 1-to-1 basis to help with complicated issues involving any of the employee benefit plans that are under our consult. We take this burden off of our HR partners and they love us for it!